Have a question or a feature request? Send us a message and we'll get back to you within 24 hours.
We're happy to help with technical questions about the API, webhook delivery, transcript availability, billing, plan upgrades, and custom integrations. If you've built something cool with VidProxy, we'd love to hear about it too.
VidProxy monitors YouTube channels via RSS and fetches transcripts as soon as a new video is detected. Transcripts are delivered to your webhook URL as JSON — no YouTube Data API key required.
VidProxy retries for up to 24 hours while YouTube generates captions. After that window, the video is delivered with transcript_available: false. You can also disable the hold and receive all videos immediately.
Yes. The REST API lets you pull transcripts on demand using a video ID or URL. This is useful for one-off lookups, internal tooling, or building your own processing pipeline.
We aim to respond within 24 hours on business days. For billing questions, plan changes, or urgent issues, responses are usually much faster. Every message goes directly to a human.
If you need more channels, higher API rate limits, or a custom integration, send us a message. We work with teams that have specific volume or data requirements and can discuss options directly.
Please do. If you've built a tool, workflow, or integration using VidProxy, we'd love to hear about it. We're always looking for real-world use cases to feature and improve the product around.