Privacy Policy

Effective date: April 30, 2026

This policy explains what data VidProxy collects, how we use it, and your rights. We keep this short and plain.

1. What We Collect

• Account data: your email address and a hashed password (we never store plaintext passwords).
• Configuration data: YouTube channel IDs, webhook URLs, labels, and keyword filters you set up.
• Video and transcript data: metadata and transcripts fetched from public YouTube channels, stored up to your plan's retention limit.
• Delivery logs: records of webhook delivery attempts and responses.
• Billing data: your subscription plan and billing status. Payment details (card numbers) are handled entirely by Stripe — we never see or store them.
• Usage analytics: anonymized data about how visitors use the site (see Section 5).

2. How We Use It

• To operate the Service: poll channels, fetch transcripts, deliver webhooks.
• To send transactional emails: account verification and billing receipts.
• To enforce plan limits and API rate limits.
• To diagnose errors and improve reliability.
• To understand aggregate usage patterns and improve the product.

We do not use your data for advertising. We do not sell your data to anyone.

3. Third-Party Services

Provider	Purpose	Privacy Policy
Stripe	Payment processing	stripe.com/privacy
Resend	Transactional email	resend.com/privacy
Neon	Database hosting (Postgres, us-east-1)	neon.tech/privacy
Render	Application hosting	render.com/privacy
ScraperAPI	Transcript fetching fallback	scraperapi.com/privacy
Google Analytics	Site usage analytics	policies.google.com/privacy

YouTube transcript content passes through ScraperAPI as a fallback when direct fetching is blocked. No account data is shared with ScraperAPI.

4. Data Retention

Plan	Video & transcript data
Free	30 days
Starter	90 days
Pro	1 year
Agency	Unlimited

Account data (email, configuration) is retained until you delete your account. After cancellation, all data is purged within 30 days.

5. Cookies & Analytics

We use a single session cookie to keep you logged in. We also use Google Analytics to understand aggregate site usage patterns — page views, session duration, and similar anonymized metrics. Google Analytics may set its own cookies and shares data with Google Inc., which may use it for its own purposes. You can opt out via the Google Analytics opt-out browser add-on or by adjusting your browser's cookie settings.

6. Your Rights

You can delete your account and all associated data at any time from the dashboard settings, or by emailing hello@vidproxy.pro. We'll process deletion requests within 7 days. If you are in the EU or California, you also have rights to access, correct, and port your data under GDPR and CCPA respectively — email us to exercise these rights.

7. Security

Passwords are hashed with bcrypt. All traffic is encrypted via HTTPS. API keys are stored hashed and displayed in plaintext only once at creation.

8. Changes to This Policy

We'll notify you by email if we make material changes to this policy.

9. Contact

Privacy questions: hello@vidproxy.pro